FAQ

WHERE ARE YOUR GOWNS MADE?
Our gowns are designed, cut, constructed, and sewn in Salt Lake City, Utah.

HOW LONG DOES A BETSY COUTURE DRESS TAKE TO MAKE?
A bridal gown will take us approximately five months to make.

WHAT SIZE AM I IN YOUR DRESSES?
We use the US standard sizing system and all gowns can be ordered in sizes 2 to 12. All of our gowns are made-to-order, which means we do not begin constructing your dress until after you order it. If you are unsure of your size please send us your measurements and we will happily help you find which category best fits you. (We highly recommend you take your measurements before ordering.) If you need a size larger than 12, we may be able to accommodate you. Email us!
As we want you to feel as confident and comfortable as possible when ordering, we can send you a measurement sheet showing you what measurements we need and how to take them. Using your measurements we determine the best size for you. We can also organize a Skype session with you to explain it all or even take the measurements with you. Please email us at betsycouturevintage@gmail.com with any questions or concerns.

DO YOU TAKE CARE OF ALTERATIONS?
We will make the dress as close to your current size as possible, either based on the sample that you try on in store, or using your body measurements. Most dresses will require alterations to give it a perfect fit for the big day. Please be reminded that it is fairly standard in the wedding dress world to have your gown altered after purchasing, for that perfect fit. If you are a local bride we are happy to offer this service in-house, (alteration fees apply) but otherwise, we highly recommend that you take your dress to a seamstress who specializes in bridal if you wish to have it altered.


HOW DO I STORE MY DRESS BEFORE & AFTER THE WEDDING?
Proper storage of wedding gowns is very important to ensure that the original appearance of the gown is preserved and that damage is prevented. It is important to select a storage area that is cool, dark, dry and free from heat, moisture and insects. We will supply all brides with a breathable garment bag. Please ensure you keep your gown in this bag before and after the wedding for preservation. We suggest having your gown dry-cleaned prior to storage as watermarks and perspiration can yellow over time. We will be more than happy to point you in the right direction of our recommended dry cleaners if you are in the Salt Lake City area.

I AM HAVING TROUBLE IMAGINING THE FABRICATION OF THE DRESS. CAN I ORDER SWATCHES?
If you are interested in seeing swatches from your favorite gown(s) please email us at betsycouturevintage@gmail.com with your mailing address and which gown(s) you're interested in. We will send the swatches out to you asap! 

DO YOU MAKE ANY REFUNDS OR EXCHANGES?
Due to the specialization of made-to-order gowns and dresses, all of our transactions are non-refundable/non-exchangeable. If you have any questions or would like to see additional photos of any of our gowns please message us, we would be happy to answer any questions that you may have and/or send you more photos.

HOW DO YOU EXCEPT PAYMENT?
When you decide on the dress you want, you may make your full payment or deposit of 50% via our website at check out or by emailing us at betsycouturevintage@gmail.com to set up payment. The final payment will be made securely through credit card or PayPal. 

DO YOU RUSH ORDERS?
If you are in a rush and need a dress sooner than our five-month window, we are here to help if we can. Ask us! If we can, we will! However, additional charges will apply. Email us at betsycouturevintage@gmail.com

HOW DO I MAKE AN APPOINTMENT TO SCHEDULE A FITTING?
Please see our CONTACT PAGE on this site for all the information.  You may also schedule an APPOINTEMENT here.  If you don’t see any appointments that will work for you, please email us at betsycouturevintage@gmail.com  and let us know what type of visit you are looking for, as well as the date you are wanting and we will get back to you right away. 

CAN I TAKE PICS OF THE DRESSES DURING THE FITTING?
We welcome you to take pictures of your fitting! We will even help you take them for you!

WHO SHOULD I BRING TO THE FITTING?
We can allow three of your guests in the studio during the fitting, so please bring along family and/or friends to help you with the big decision if you like. Please note that we do not allow any photos during initial fittings or final fittings, so please try to arrange for anyone that needs to see the dress before the big day to be present.

 I DON’T NEED A FITTING BUT WANT TO COME VISIT THE ATELIER. IS THAT POSSIBLE?
Yes absolutely. As we are not open to the public, we know that you may want to visit us to see our accessories, or talk about vendors that can help you with for your wedding, and/or just to say hi! Please email us at betsycouturevintage@gmail.com to let us know the type of appointment you are looking for and the possible date you would like.

 WHAT IF I NEED TO CANCEL/RESCHEDULE MY FITTING?

We ask that you give us a courtesy 24-hour notice upon canceling your fitting. Please see CONTACT PAGE for more specifics on this.

ARE THERE THINGS FOR ME TO PURCHASE DURING MY VISIT TO THE ATELIER?
Yes! Most of our accessories are available to purchase during your visit.